"I have the broadband box, now what?"

So you've finally decided you use the internet enough to have it upgraded to broadband. You order the broadband and a little while later you receive the box. Bit confusing isn't it?

Don't worry, a lot of other people feel the same way and it's normal to make sure it is done right the first time. About 70% of the people I see to help with broadband installation have problems. It is nowhere as easy as the box makes it out to be. Even once it's installed there are other things you should be doing right away.

This is what we will do when we come round to set up your Broadband:

• Advise you the best way to attach the broadband modem to your phone socket.
• We will install the modem* as it should be installed (Yes, there is a correct way of doing this).
• We will run tests on your modem to make sure it is running at the correct speed.
• We will configure your email account for the new settings*
• We will download and install around 20Mb of new programmes that will keep your computer running smoothly.
• We will advise you what to do if you can't get connected.
• We will set up the windows updates, virus definitions etc to run automatically while you sleep.

* Excludes AOL.

If everything is set up correctly right from the beginning your broadband
experience will be that much better and will be trouble free that much longer!

See the prices page for more details.