SVP Communications answer to bad customer treatment

Someone sent me an email with the answer SVP Communications gave for stopping pickups. I'm not going to direct quote but it basically said that don't feel that locals have the right to tell them how to run their business and they believe it will lead to better service.

UTTER GARBAGE Blank Disc Shop!

What you should have done was say that you:

a. Would no longer take cash
b. Stop offering any advice
c. Any returns to be sent by post the usual way.

It would only take a minute to get someones order and hand it to them.

A large part of your business to begin with was word of mouth and I say again it was the locals that made you what you are today. You have no business skills at all if you think you can just scrap the people that made you what you are. I know from the emails I've been receiving that already SVP is down a few thousand pounds but as word of mouth spreads this should start increasing.

Selling online is a dangerous game because people do research how a company handles its customers. As more and more pages about SVP gets cached in search engines it should make for some interesting times ahead.

As well as woolworths if you're looking for cheap CD's don't forget Electrowise who are selling 100 blank CD's for 19UKP and they are better quality than the unbranded TAIYO YUDEN which SVP sell at £24.99 plus P&P on top of that.

Come to think of it I wonder if another reason why they don't want pickups is because they also make money on the P&P? An interesting thought.

For more details about the SVP Communications boycott click here.